Privacy Policy
Last Updated: [11/02/2026]
MYZEN (Sole Proprietorship) (“MyZen”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the MyZen mobile application, website, and services (collectively, the “Platform”).
By accessing or using MyZen, you consent to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- Users of the MyZen mobile application
- Visitors to the MyZen website
- Subscribers to MyZen digital content
- Users interacting with third-party fitness centres or service providers listed on MyZen
This Privacy Policy applies solely to information collected directly through the MyZen mobile application and website. MyZen does not own, operate, control, endorse, or assume responsibility for any third-party websites, applications, services, platforms, payment gateways, fitness centres, service providers, or external systems that may be linked to, integrated with, or accessed through the Platform. Any interaction, data sharing, or engagement with such third-party services is governed exclusively by their respective privacy policies and terms, and occurs entirely at the User’s own discretion and risk.
MyZen expressly disclaims any liability arising from the collection, use, storage, processing, security, or disclosure of User data by any third party, including where access to such third-party services is facilitated through the Platform.
2. Information We Collect
A. Information You Provide Directly
You may provide the following information:
- Name
- Email address
- Phone number
- Profile details (age, height, weight, preferences)
- Account credentials
- Subscription and transaction details
- Payment details
- Communications with MyZen support
- Any information you voluntarily submit on the Platform
You may choose not to provide certain information, but this may limit access to some features or services.
B. Automatically Collected Information
When you use MyZen, we may automatically collect:
- Device information (device type, OS, app version)
- IP address
- Usage data (pages visited, features used, session duration)
- Cookies or similar tracking technologies (where applicable)
This data is primarily used for security, analytics, and improving user experience.
C. Sensitive Personal Data (SPDI)
Where applicable, and only with your consent, we may collect limited sensitive personal data such as:
- Fitness or wellness-related preferences
- Lifestyle or activity inputs provided by you
MyZen does not require medical records, diagnoses, or clinical health data to use the Platform unless you provide explicitly.
3. Purpose of Data Use
We use your information to:
- Provide and operate the Platform
- Create and manage user accounts
- Deliver subscriptions and digital content
- Facilitate access to third-party fitness or wellness providers
- Process payments and transactions
- Communicate important service-related updates
- Improve product functionality and user experience
- Prevent fraud, misuse, and security threats
- Comply with legal and regulatory requirements
4. No Medical Data Reliance
- Any wellness or fitness information shared by you is user-provided
- MyZen does not validate, diagnose, or medically interpret such information
- You remain solely responsible for how you use any content or services
5. Sharing of Information
We do not sell or rent your personal information.
We may share information only in the following cases:
A. With Third-Party Service Providers
- Payment gateways
- Cloud hosting providers
- Analytics and security partners (only to the extent required to operate the Platform)
B. With Fitness Centres or Partners
- Only when you choose to interact, subscribe, or book services with them
- Such partners operate independently and are governed by their own privacy policies
C. Legal & Compliance
- If required by law, court order, or government authority
- To protect MyZen, users, or the public from legal or security risks
6. Aggregated & Anonymized Data
We may use anonymized or aggregated data (non-identifiable) for analytics, research, product improvement, and business insights. This data cannot identify you personally.
7. Third-Party Links & Services
MyZen may contain links to third-party websites, apps, or services. We are not responsible for their privacy practices. You should review their privacy policies independently. Your interactions with third parties are at your own risk.
8. Data Retention
- We retain personal information only as long as necessary
- Data may be retained to comply with legal, regulatory, or security obligations
- Some anonymized data may be retained indefinitely for analytics
- You may request deletion of your account by contacting us (see Section 13).
9. Data Security
We implement reasonable security practices to protect your information. However, you acknowledge that no system is completely secure, and internet transmissions carry inherent risks. MyZen cannot guarantee absolute security. You share information at your own discretion and risk.
10. Your Choices & Rights
You may:
- Access or update certain account information
- Opt-out of non-essential communications
- Request account deletion (subject to legal retention requirements)
To exercise these rights, contact us at support@myzen.fit.
11. Children’s Privacy
- MyZen is not intended for users under 18
- We do not knowingly collect data from minors
- If we discover such data, we will delete it promptly
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on the Platform. Continued use after changes constitutes acceptance.
13. Grievance & Contact Information
For privacy concerns or complaints:
We will make reasonable efforts to address grievances within timelines prescribed under applicable Indian laws.
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Key Legal Positioning: MyZen is a technology platform, not a healthcare provider. Users are responsible for due diligence and decisions. Third-party services operate independently. Data is used minimally and responsibly.